Frequently Asked Questions

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
All OnemetaX products are made-to-order to ensure freshness and quality. Please allow 7-14 business days for production and shipping. You'll receive a tracking number once your order ships.

Do you ship internationally?
Currently, we ship within North America (Canada). International shipping may be available in the future.

Can I cancel my order?
Yes! You can cancel your order within 24 hours of placement for a full refund, before production begins. After 24 hours, standard return policies apply.

Product Information

Are OnemetaX products vegan and cruelty-free?
Yes! All OnemetaX products are 100% vegan and cruelty-free. We never test on animals, and our formulations contain no animal-derived ingredients.

Are your products paraben-free?
Absolutely. All OnemetaX formulations are paraben-free and made with clean, skin-friendly ingredients.

Where are OnemetaX products made?
All our products are proudly made in North America under strict quality and safety standards.

What ingredients are in your products?
Each product page lists the full ingredient list. We believe in complete transparency about what goes into our formulations.

Will the product I receive look exactly like the images shown in ads or on the website?
Product images shown in advertisements and on our website are for illustrative purposes only. Due to the nature of our print-on-demand manufacturing process, actual products may vary slightly in colour, shade, texture, or appearance from images shown. We strive to represent our products as accurately as possible, but monitor settings and production variations may affect the final product's appearance. These variations do not constitute a defect and are not eligible for returns or refunds.

Usage & Safety

Should I do a patch test before using a new product?
Yes, we strongly recommend performing a patch test before using any new skincare product. Apply a small amount to your inner forearm and wait 24-48 hours to check for any reaction. If irritation occurs, discontinue use immediately.

Can I use multiple OnemetaX products together?
Yes! Our products are designed to work together. However, if you're new to active ingredients like retinol, introduce products gradually to allow your skin to adjust.

Are OnemetaX products safe for sensitive skin?
While our formulations are paraben-free and made with quality ingredients, everyone's skin is different. We recommend patch testing and consulting with a dermatologist if you have specific skin concerns.

Returns & Refunds

What is your return policy?
You can return unused items in original condition within 14 days of receipt. Items must have all tags and packaging intact. Contact us within 14 days with your order number and photos to start a return.

What items are eligible for return?
Returns are accepted for defective products, damaged items, or if we sent the wrong product. Buyer's remorse and sizing issues are not eligible for return—please review product details carefully before ordering.

How much does it cost to return an item?
For non-defective returns, you'll pay $6.55 CAD flat-rate return shipping plus a 13% restocking fee. For defective, damaged, or incorrect items, we cover return shipping with no restocking fee.

How much will I be refunded?
Non-defective returns receive the item price minus the 13% restocking fee and original shipping costs. Defective or incorrect items receive a full refund of the item price (shipping excluded unless the error was ours).

How long do refunds take?
Refunds are processed within 15 business days after we receive and inspect your return (typically 3-5 business days for inspection).

Can I exchange an item instead of returning it?
Yes! For approved defects or errors, we offer exchanges as an alternative to refunds. Contact us to arrange an exchange.

Contact & Support

How can I contact OnemetaX?
You can reach us via email or through our contact form. We typically respond within 24-48 hours during business days.

Do you offer customer support?
Yes! We're here to help with any questions about products, orders, or skincare advice. Don't hesitate to reach out.

Have a question we didn't answer? Contact us and we'll be happy to help.